Old Navy Return Policy: 30 Days, Free Returns, Encore Extensions and the Kid’s Guarantee

Old Navy’s return policy is simple for most clothes: 30 days, free, with proof of purchase. The details that matter are the extra days for Encore members, the items you can only return by mail or only in store, and the one-year Kid’s Guarantee for defects in kids’ clothing.

Based on the Old Navy section of Gap Inc.’s official Return Policy FAQ and the returns information on oldnavy.gap.com (checked Sep 29, 2026). Old Navy is owned by Gap Inc., which publishes one return FAQ with a tab for each brand.

How long do you have to return to Old Navy?

The standard window is 30 days: from the delivery date for online purchases and from the purchase date for store purchases. Some Encore members get extra time, but only for store credit.

The Encore extensions only apply if you were signed in when you ordered online, or gave your phone number at the register in store. The holiday extension doesn’t cover items sold and shipped by third-party sellers.

What condition do items need to be in?

Items must be in their original condition: unwashed and unworn. Some categories have extra rules:

• Swimwear: original price tags and the hygienic liner must be intact.
• Sunglasses: new pairs within 30 days of delivery, with the original receipt and tags. Defective sunglasses can be returned any time.
• Old Navy Beauty Co products: in store only, and opened or used items can’t be returned or exchanged.
• Items marked “mail only” on the product page, in your bag or on the invoice can only be returned by mail.

What Old Navy won’t take back

• Final sale items, by mail or in stores.
• Masks, which are final sale.
• Encore Market items: final sale, with no return, exchange or refund.
• Opened or used Old Navy Beauty Co products.
• Opened or used third-party beauty, personal and health care items.

How to return an Old Navy online order

Old Navy says returns and exchanges are free. You have two options for online orders:

1. By mail: use Old Navy’s online returns process to create a prepaid UPS return shipping label, pack the items and send them back.
2. In store: take the items to an Old Navy store with your shipping confirmation email (printed or on your phone) and the card you paid with.

Online orders can be returned in store except items marked “return by mail only”, items sold by third-party sellers, orders placed through external marketplaces such as TikTok Shop or DoorDash, and orders placed on Shopify.

Items from third-party sellers

Some products on Old Navy’s site are sold and shipped by other sellers. For those, you get 30 days from delivery, returns are by mail only (not in store), and exchanges aren’t available.

TikTok Shop and DoorDash orders

Orders placed through an external marketplace go back through that marketplace, under that marketplace’s own return process, not through Old Navy.

Old Navy returns without a receipt

Old Navy’s FAQ says a refund requires proof of purchase, and any one of these counts:

• the shipping confirmation email for online orders,
• the store receipt, or
• the original credit card you paid with.

So even without a paper receipt, paying by card leaves you a way to prove the purchase. The FAQ doesn’t spell out what happens with no proof at all, apart from gifts (below). If that’s your case, ask at the store before you go.

Returning a gift to Old Navy

• With a gift receipt or invoice: you get a gift card for the purchase price.
• Without one: you get a merchandise certificate for the current selling price, which may be lower if the item has since been marked down.

To return an online gift by mail, you need the order number (on the shipping invoice or confirmation email) and the email address where the refund should go.

How you get your money back

Refunds include the sales tax you paid on the item. If the refund goes to a credit card, the card company may take up to 10 more business days to post it. If you paid with both a gift card and a credit card, the gift card is credited first.

The Old Navy Kid’s Guarantee

For Girls and Boys clothing and shoes, Old Navy will refund the item up to 1 year from the purchase date if it has a manufacturing defect: holes, rips, tears, excessive shrinkage or pilling, broken stitches, or buttons, zippers and closures that don’t work.

• Returns under the guarantee are made in Old Navy or Old Navy Outlet stores only, not online, within 365 days.
• You need the original receipt or shipping confirmation email to get the money back on your original payment method. Without it, Old Navy’s standard return policy applies.
• It doesn’t cover kids’ accessories (sunglasses, jewelry, hair accessories, register lane items), or damage from misuse, accidents, stains or changes in size.

Tips before you return

• Sign in or give your phone number when you buy if you’re an Encore Premier Member or All-Access Cardmember; otherwise you can’t use the extra days.
• Return within 30 days if you want your money back rather than store credit.
• Check for “final sale” and “mail only” labels before you buy.
• Keep the shipping confirmation email: it’s your proof of purchase for online orders.